Delivery & Returns

Dispatch

Most of our products are handmade to order. You should allow approximately three weeks for manufacturing and shipping. Items that are in stock will usually be dispatched within five working days.

If you need your order by a specific date, please get in touch and we will always do our best to accommodate where possible.

Please note that we close for two weeks over Christmas. Orders placed during this period will not be dispatched until we reopen in the new year.

Delivery

We will deliver your order to any mainland UK address. Standard delivery is via Royal Mail or national carrier and typically arrives within a few days of dispatch.

The delivery cost is calculated at checkout based on the size and weight of your order.

If you require delivery outside mainland UK, please contact us for a quote. We ship worldwide.

Cancellation

You may cancel your order at any time before dispatch by calling us on 01674 672657.

Please note that personalised or custom-made items cannot be cancelled or refunded, as their bespoke nature means they cannot be resold.

Returns

All items are thoroughly inspected before dispatch. If you receive a damaged item, you must report this to us within 48 hours of receipt — claims made after this window cannot be accepted.

Personalised or bespoke items can only be returned if they are faulty.